Shipping and Return

  1. Shipping Methods and Rates:
  • Choose from various shipping options with rates based on the selected method, package details, and destination.
  • Additional charges may apply for remote areas or bulky items.
  1. Processing Time:
  • Processing time typically takes 2-4 business days (excluding weekends and holidays), but may be longer during peak periods.
  • It depends on product availability and order volume.
  1. Estimated Delivery Time:
  • Delivery time is calculated from the date of shipment and depends on the shipping method and destination.
  • While we strive to meet estimates, external factors like carrier delays, weather conditions, or customs may cause unforeseen delays.
  1. Tracking Information:
  • After your order is shipped, you'll receive a confirmation email within 24 hours.
  • The email will include the tracking number and a link to the carrier's website for tracking the progress of your shipment.
  1. Customs, Duties, and Taxes:
  • International orders may be subject to import duties, taxes, and fees imposed by the destination country's customs authorities.
  • These charges are the responsibility of the recipient.
  1. Undeliverable Packages:
  • If a package is undeliverable due to an incorrect or incomplete address, refusal of delivery, or unpaid customs duties, we will contact you to discuss the next steps.
  • You may be responsible for additional shipping charges to resend the package.

Learn more about our shipping policy.


How to request RETURN?:

  1. Contact customer service to report damaged, defective, or incorrect products. You may need to provide supporting documentation such as photos.
  2. Follow return conditions, including notifying us within 48 hours of delivery and arranging return shipment through a reputable logistics partner.
  3. Ensure the product is returned in its original packaging with all relevant items. Stand Up Desk and the supplier will verify the return, and a refund will be processed within 14 business days based on the original payment method.

Learn more about our return policy.