• Sealed Lead-Acid (SLA) Power Systems, SLA Batteries
  • Two-year warranty on all SLA power system components by Ergotron
  • Up to one-year capacity warranty on SLA batteries (refer to Further Exclusions and Limitations section)
  • Six-month warranty against Manufacturer’s Defects on SLA batteries, or as mandated by local law
• Lithium Iron (LiFe) Power Systems, LiFe Batteries
  • LiFe battery capacity is warranted for two years or 1200 discharge cycles, whichever comes first (refer to Further Exclusions and Limitations section)
  • Five-year warranty against manufacturer’s defects on LiFe factory-installed batteries (excludes LiFe replacement batteries). Factory-installed LiFe batteries are covered at 100% for the first three years; coverage for years four and five are prorated at 1/60th per month (refer to further exclusions and limitations section)
• Service Programs – 30-day warranty
• Refurbished StyleView Carts – one-year warranty for Mechanical Components and Power Module (excludes batteries and cosmetic defects). The appropriate battery-type warranty applies
• Original Equipment Manufacturer (OEM) Products resold by Ergotron are warranted by the respective manufacturer
• StyleView Electric Lift motor: Three (3) years on motor and switch

Further Exclusions and Limitations

SLA Batteries:

• In Dual SLA battery systems, replacement of both batteries must occur at the same time (in accordance with the Ergotron User Manual), or the Warranty is automatically void
• Warranties on SLA batteries (fully-charged or fully-uncharged) left in an unused state for more than three consecutive months are automatically void
• Factory-installed SLA batteries and replacement SLA batteries carry a Six-month Warranty Against Manufacturer’s Defects and a 90-day Performance Warranty, or as mandated by local law
• The 90-day performance warranty on factory-installed SLA batteries (excludes SLA replacement batteries) is extended to one-year provided that:
  1. StyleLink software is installed and remains continually operational to show compliance with exclusions and limitations
  2. SLA Battery is not discharged below 25% capacity more than 25 times as recorded by the StyleLink software history
  3. SLA Battery is fully recharged at least once every 36 hours as recorded by the StyleLink software history

LiFe Batteries:

• LiFe batteries that fail to deliver 70% of their rated capacity during the first 1200 discharge cycles of battery life are deemed not to have met performance standards (capacity retention)
• The LiFe battery discharge cycle is defined as starting at the fully-charged state through the fully discharged state and back to the fully-charged state. Discharge cycle counts are calculated by the software within the battery.

These warranties do not cover product abuse, modification, and failure to adhere to product instructions, improper operations and/or misuse. Ergotron is not responsible for damage arising from failure to follow instructions relating to the product’s intended use. Ergotron is not responsible for injury or loss caused by or associated with the installation and/or use of equipment in any manner other than in strict conformance with the instructions set forth in its installation manuals, supplemental assembly and installation instruction sheets, technical bulletins and/or product literature. You will provide Ergotron immediate written notice of any personal injury resulting from the use of Ergotron products.

Ergotron does not warrant damages or defects to the Ergotron product under the following conditions: an Act of God, unauthorized service or repair of the Ergotron products, damage from electrical power problems, usage of parts or components not supplied by Ergotron, failure to follow product instructions and guidelines, unauthorized changes to the Ergotron product, shipping damage (other than original shipment from Ergotron), failure to perform preventative maintenance, or damage caused by peripherals or software or from other external sources.

Exclusive Remedy

Warranty Repair: In the event that any Ergotron equipment becomes defective in material or workmanship during the warranty period, Ergotron will determine with you if the product defect is covered under warranty. Ergotron, at its sole discretion, may replace or repair the unit determined to be under warranty at a designated Ergotron location or at your location. The labor costs associated with the repair of the product may be the responsibility of Ergotron if determined to be under warranty. You must receive pre-approval by Ergotron for the labor costs prior to repair or replacement of warranty products. You must contact Ergotron to obtain a Return Material Authorization (RMA) number. An RMA number may be obtained by contacting Ergotron Customer Care online or by telephone within your specific region. Contact information is available to you on the Ergotron web site at www.ergotron.com. The performance of any repair or replacement on product under warranty does not renew or extend the warranty period.

Non-Warranty Repair: You may return a product for repair that is not covered by warranty only if you have received a pre-approved RMA number from Ergotron Customer Care. Labor costs and freight charges associated with non-warranty repair will be the sole responsibility of the customer, reseller or installer/integrator. A standard repair fee, specific to the product, is charged for any product that is repaired outside of the warranty period. Repairs on products out of warranty also carry a 90-day warranty, effective the day that you receive the item after repair.

For products that are not covered under warranty, Ergotron offers you the following options:

1. You may upgrade to a newer, functionally equivalent product at a normal MSR list price
2. Ergotron will return the product to you
3. You can request in writing that Ergotron appropriately disposes of the product for you. A fee may apply for this service as designated by local law

Non-Defective Products: You are notified if, after examining and testing a returned product, Ergotron concludes that the product is not defective. The product is returned to you and you would be responsible for the freight charges associated with the return.

Warranty Disclaimer

Except as expressly set forth in this Limited Warranty and to the greatest extent allowed by law, Ergotron makes no other representations, warranties or conditions, express or implied, including any implied representations, warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, and non-interference. Ergotron does not warrant that your use of the Ergotron product will be uninterrupted or error-free. Any implied warranties that may be imposed by law are limited in duration to the Limited Warranty period, to the greatest extent allowed by law. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply to you. This Limited Warranty is subject to change without notification.

Ergotron devices are not intended to cure, treat, mitigate or prevent any disease.

Warranty Transferability

This Limited Warranty is available only to the original end consumer and is non-transferable. For this warranty to be valid, the Ergotron product must have been purchased directly from an authorized distributor, reseller and/or authorized representative of Ergotron.

Shipping-General Information

• Domestic items ship within 24 hours of payment

• UPS tracking and insurance are included with every order

• Express shipping is available on all orders for an additional cost

• Ergotron is unable to ship to PO Boxes

• Shipments may incur taxes upon delivery. Taxes and charges are not included in the item price or shipping charges. These fees are the buyer’s responsibility

• Shipments over $1,000 require a signature

• Shipping rates for your order, if any, will be calculated upon checkout

Ergotron Limited Warranty Terms and Conditions
© Ergotron Inc.
Rev 2019
Effective Date: 4 Feb 2019
Content is subject to change without notification

Shipping time:
Estimated delivery time of each item is provided in the product description or shopping cart. Please note transit times do not include weekends and deliveries usually occur on business days.

Freight items will generally be delivered within period listed in item’s description. You will be contacted by Common Carrier to arrange a window of time for delivery (please make sure the phone number you specified in order is correct and you can answer it during reasonable hours).

Shipping territory
Unique Furniture ships only within contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO or FPO addresses and international.

Receiving package
If you have not received your order within promised delivery time, please contact us.

If for some reason you refused a package during delivery or provided wrong address details (e.g. suite/apt number, phone number with no answer or any other information that is missing) your order will be returned to us and you will not be eligible for a full refund (actual shipping and return shipping charges with restocking fee will apply).

Freight item deliveries are “curbside” delivery only, meaning that the carrier delivers items to the curb. You will be responsible for moving your furniture into your home or business. If your business has a dock access to accommodate the trailer, the delivery will be made to the dock.

Stand up desk depot is not responsible for lost items due to wrong address provided.


Return Period & Conditions
You have 30 days to return most unwanted items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.

If incorrect item was ordered or you’ve changed your mind about a purchase, full refund will not be issued (15% restocking fee will apply). You will also be responsible for the cost of returning the item to the address provided by us. Items shipped to any other addresses or without RMA number will not be considered for a refund and may be returned back to sender.

You have 7 days to report damaged, defective, missing or wrong items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.

If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts (free of charge), we will return an item and provide a full refund.
If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
IMPORTANT: kindly hold on to the original packaging until you will inspect the contents! Original packaging is needed in case the item is damaged/defective/incorrect.
Return Process
No returns will be accepted without Return Authorization (RMA) number.

To obtain an RMA number with return address, please contact us and provide the following information:

Your name and e-mail address;
Order number;
Item(s) and quantity you wish to return;
Reason for return;
If order is damaged, defective or wrong:
5.1. Provide damaged, defected or wrong item’s pictures;
5.2. Describe the problem (include part numbers if possible);
5.3. We will ship you replacement parts free of charge. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
We will e-mail you return instructions, including an RMA number and return address within 24 business hours of receiving your request.

Please note:

RMA number will expire after 7 days.
Items must be in new condition, 100% intact and in the original packaging with all components, manuals, registration cards, software, cables and/or accessories, and UPC or bar-code clearly visible on the packaging. Please do not assemble or modify the product in any way. We cannot accept items not in the original packaging. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse to refund completely.
Write the RMA number clearly on the outside of the shipping package. Do not write on the product packaging.
To process your refund we require a return tracking number as a proof of delivery.
We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.
Please allow up to 14 business days for our warehouse to process your returned merchandise.

Refunds
Refund will be issued using the same method of payment you used to purchase the item(s). For example, if you used credit card A, refund will only be issued to credit card A. We cannot refund to credit card B, send a check or return to a different account.

All types of refunds may take up to 14 business days to be processed.

Warranty
All our products are warranted by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact manufacturer directly. We can provide manufacturers information.

BUILT Systems

1. Acceptance of Order: The terms and conditions of sales as set forth below will be the only terms and conditions that will apply to and govern any purchase order accepted by BUILT SYSTEMS. Any term or condition in any Customer’s purchase order or other form in conflict with these terms or conditions is hereby expressly rejected and shall not be binding upon BUILT SYSTEMS. No term, provision or condition stated by Customer in a purchase order or elsewhere will be binding on BUILT SYSTEMS if in conflict with, inconsistent with, or in addition to the terms and conditions set forth below, unless expressly approved in writing by BUILT SYSTEMS. BUILT SYSTEMS is not required to accept Customer’s orders. All sales are final and may not be revoked, canceled or returned by Customer, unless BUILT SYSTEMS specifically agrees in advance in writing.

2. Price: Prices for goods and services provided by BUILT SYSTEMS are set by BUILT SYSTEMS and are subject to change without notice prior to BUILT SYSTEMS’s acceptance of Customer’s order. Except as may be expressly stated otherwise on the face of a purchase order (an “Order”) accepted by BUILT SYSTEMS, the prices stated in the Order constitute the full purchase price to be paid for the good and services purchased hereunder. Unless otherwise specified in writing, the purchase price for goods and services does not include delivery, shipping, and transportation charges, which will be paid for by Customer.

3. Packing, Marking and Shipping: All products are shipped F.O.B., point of shipment. BUILT SYSTEMS shall label, pack, mark and ship all goods and supplies in accordance with the requirements of the Order and so as to be in compliance with transportation regulations and good commercial practice for protection and shipment and shall secure the most advantageous transportation service and rates consistent therewith. No separate or additional charge is payable by Customer for containers, crating, boxing, bundling, dunnage, drayage, or storage unless specifically stated in the Order. Duplicate itemized packing lists of contents must be placed in each package bearing this Order number. No charge will be allowed by Customer for cartage or packing unless agreed upon beforehand in writing. All expenses incurred by BUILT SYSTEMS’s failure to furnish necessary shipping documents shall be charged to BUILT SYSTEMS. Risk of loss shall transfer to the Customer upon tender of goods to Customer, Customer’s representative, or common carrier. The cost of any special packing or special handling caused by Customer’s requirements or requests shall be added to the amount of the order. If Customer causes or requests a shipment delay, or if BUILT SYSTEMS ships or delivers the products erroneously as a result of inaccurate, incomplete or misleading information supplied by Customer or its agents or employees, storage and all other additional costs and risks shall be borne solely by Customer. Claims for products damaged or lost in transit should be made by Customer to the carrier, as BUILT SYSTEMS’s responsibility ceases upon tender of goods to Customer, Customer’s representative or common carrier.

4. Taxes: The amount of any sales, excise, or other taxes, if any, applicable to the products shall be added to the purchase price and shall be paid by Customer unless Customer provides BUILT SYSTEMS with an exemption certificate acceptable to the taxing authorities. Any taxes which BUILT SYSTEMS may be required to pay or collect under any existing or future law, upon or with respect to the sale, purchase, delivery, storage, processing, use or consumption of any of the products, including taxes upon or measured by the receipts from the sale thereof, shall be for the account of the Customer, who shall promptly pay the amount thereof to BUILT SYSTEMS upon demand.

5. Delivery: BUILT SYSTEMS will make a good faith effort to complete delivery of the products as indicated by BUILT SYSTEMS in writing, but BUILT SYSTEMS assumes no responsibility or liability and will accept no back charge for loss or damage due to delay or inability to deliver, whether or not such loss or damage was made known to BUILT SYSTEMS, including, but not limited to, liability for BUILT SYSTEMS’s non-performance caused by acts of God, war, labor difficulties, accidents, inability to obtain materials, delays of carriers, contractors or suppliers, or any other causes of any kind whatever beyond the control of BUILT SYSTEMS. Under no circumstances shall BUILT SYSTEMS be liable for any special, consequential, incidental, indirect, or liquidated damages, losses, or expense (whether or not based on negligence) arising directly or indirectly from delays or failure to give notice of delay. Customer’s acceptance of goods/services also constitutes a waiver of any claim for delay.

6. Payment: Unless otherwise specified on the Order, payment terms are net thirty (30) days from the date of the BUILT SYSTEMS’s invoice. Amounts are paid in U.S. dollars, and prices quoted by BUILT SYSTEMS are deemed to include all taxes. BUILT SYSTEMS reserves title to all goods until full payment on the Order. Customer will be conclusively deemed to have accepted and agreed to any invoice from BUILT SYSTEMS, unless BUILT SYSTEMS receives written objection to the invoice from Customer within seven (7) days after the date the invoice is sent to Customer. If payment is not made when due, or if Customer otherwise violates this agreement, Customer will pay BUILT SYSTEMS a late charge at the rate of 1.5% per month on the amount due.

7. WARRANTY and CLAIMS: BUILT SYSTEMS provides a separate document containing BUILT SYSTEMS’s express Limited Warranty warranting the quality and condition of its goods. BUILT SYSTEMS’s express Limited Warranty can also be found on its website, at BUILT SYSTEMS may modify the terms of its Limited Warranty from time to time for any goods prior to their delivery and acceptance. SUBJECT TO BUILT SYSTEMS’S EXPRESS LIMITED WARRANTY, BUILT SYSTEMS and Customer agree as follows:
A. BUILT SYSTEMS MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR SUITABILITY. Except for its express Limited Warranty, BUILT SYSTEMS disclaims all other express and implied warranties, including but not limited to any warranty of merchantability, fitness for a particular purpose, or suitability.
B. Except for any warranty claims under the terms and conditions of BUILT SYSTEMS’s express Limited Warranty, Customer waives and releases BUILT SYSTEMS from any other liability for damages, whether direct, incidental, special, or consequential, for breach of warranty.
C. In no event will BUILT SYSTEMS have any liability for any incidental or consequential damages arising out of or in connection with a breach of the sale or any other duty of BUILT SYSTEMS with respect to the goods/services, including, but not limited to, incidental or consequential damages for lost profits, lost sales or injury to persons or property.
D. Any production figures quoted are approximate, based on the conditions as understood by BUILT SYSTEMS, but actual figures may vary substantially depending on operating conditions. Hence, no such figures are guaranteed.
E. BUILT SYSTEMS’s liability on any claim of any kind, including but not limited to warranty, negligence, strict liability, and any other cause of action, for any loss or damage arising out of, connected with, or resulting from the performance or breach of the terms of sale of any goods/services, or from the design, manufacture, sale, delivery, or use of any goods or services or part of those goods or services will in no case exceed the purchase price allocable to the goods or services or part of those goods or services that gives rise to the claim.
F. Customer agrees to indemnify, defend and hold BUILT SYSTEMS harmless from any and all claims, demands, liability, losses, expenses, attorney’s fees, and other obligations incurred by BUILT SYSTEMS which arise out of Customer’s acts or omissions with respect to any goods/services sold by BUILT SYSTEMS to Customer or with respect to any other matter or transaction between the parties or which arise out of Customer’s violation of any law.

8. Changes / Cancellation: Customer may make changes in shipping and packing instructions, place of delivery, and/or delivery schedule up to seven (7) days prior to promised date of shipment. Changes to quantity, designs, or specification may be made up to seventy-two (72) hours after receipt of Order acknowledgement, subject to BUILT SYSTEMS’s written consent following appropriate adjustments to scheduling, pricing, and for additional fees. Customer shall have no right to change, modify, or cancel an Order without BUILT SYSTEMS’s written consent, which BUILT SYSTEMS may withhold in its sole and unfettered discretion. Subject to BUILT SYSTEMS’s written consent to Customer’s request for a cancellation, BUILT SYSTEMS’s general Cancellation Policy is priced as follows: (1) within twenty-four (24) hours of the Order date is no charge; (2) within three (3) days of the Order date is twenty-five percent (25%) of the Order price; (3) within eight (8) days of the Order date is fifty percent (50%) of the Order price; (4) within twelve (12) days of the Order date is seventy-five (75%) of the Order price; (5) after thirteen (13) days of the Order date is one hundred percent (100%); and (6) notwithstanding the foregoing cancellation pricing, any Order cancelled two (2) days or fewer prior to the promised date of shipment will be charged one hundred percent (100%) of the Order price. Specially-fabricated or ordered items may not be cancelled or returned, and no refund will be made.

9. Indemnification / Patents (BUILT SYSTEMS): BUILT SYSTEMS agrees to indemnify and save harmless the Customer, its officers, employees, agents, or representatives or any of its customers buying or using the goods specified herein from any loss, damage, or injury arising out of a claim or suit at law or equity for actual or alleged infringement of patents, by reason of the buying, selling, or using of the goods supplied under the Order, and will assume the defense of any and all suits and will pay all costs and expenses incidental hereto.

10. Indemnification (Customer): Except to the extent caused by BUILT SYSTEMS’s breach of warranty, Customer shall defend, indemnify and hold harmless BUILT SYSTEMS, its employees, officers and directors, and their respective successors and assigns, from and against any and all liability, damages, claims, causes of action, losses, costs and expenses (including attorneys’ fees) of any kind (collectively, “Damages”) arising out of injuries to any person (including death) or damage to any property caused by or related to the goods or any negligent act or omission of Customer, its employees, agents, or assigns. Except to the extent caused by BUILT SYSTEMS’s actual or alleged infringement of patents under Section 9 above, Customer shall indemnify and save harmless BUILT SYSTEMS, its officers, employees, agents, or representatives, from and against any and all Damages, royalties and license fees arising from or for infringement of any patent by reason of any sale or use of goods which are manufactured according to Customer specifications or sample, and Customer will assume the defense of any and all suites and will pay all costs and expenses incidental hereto.

11. Confidential Information: BUILT SYSTEMS agrees not to make use of any data, designs, drawings, specifications, and other information furnished to it by the Customer, except for the performance of this Order and then only under similar restrictions against use and disclosure. Upon completion or termination of this Order, BUILT SYSTEMS shall return to Customer on demand, all such data, designs, drawings, specifications, and other information, including copies made by the BUILT SYSTEMS. This Order is confidential between the Customer and the BUILT SYSTEMS, and it is agreed by the BUILT SYSTEMS that none of the details connected herewith shall be published or disclosed to any third party without the Customer’s written permission.

12. Remedies of BUILT SYSTEMS: Upon default by Customer, Customer agrees to reimburse BUILT SYSTEMS all attorney fees and court costs incurred by BUILT SYSTEMS in connection therewith. Customer agrees that any of the following shall constitute an event of default which shall enable BUILT SYSTEMS, at its option, to cancel any unexecuted portion of this order or to exercise any right or remedy which it may have by law: (a) the failure of Customer to perform any term or condition contained herein; (b) any failure of Customer to give required notice; (c) the insolvency of Customer or its failure to pay debts as they mature, an assignment by Customer for benefit of its creditors, the appointment of receiver for Customer or for the materials covered by this order or the filing of any petition to adjudicate Customer bankrupt; (d) the death, incompetence, dissolution, or termination of existence of Customer; (e) a failure by Customer to provide adequate assurance of performance within ten (10) days after a justified demand by BUILT SYSTEMS; or (f) if BUILT SYSTEMS, in good faith, believes that Customer’s prospect of performance under this Agreement is impaired. All rights and remedies of BUILT SYSTEMS herein are in addition to, and shall not exclude, any rights or remedies that BUILT SYSTEMS may have by law. In the event it becomes necessary to incur any expense for collection of any overdue account, reasonable collection charges, including reasonable attorneys’ fees, will be added to the balance due and Customer shall pay all such charges.

13. Work on Customer’s Premises: In the event this Order provides for services to be provided on the premises of the Customer, the provisions of BUILT SYSTEMS’s On-Site Work Rider will apply to govern all aspects of this Order as if fully set forth at length herein. Customer shall provide BUILT SYSTEMS with copies of Customer’s plant safety and health rules and any other specific terms and conditions that Customer proposes to include with the rider, and such terms shall be incorporated within the rider to the extent accepted in writing by both parties.

14. Inspection and Acceptance: Claims for damage, shortage, or errors in shipping must be reported within one (1) day following delivery to Customer. Customer shall have seven (7) days from the date Customer receives any products to inspect such products and services for defects and nonconformance which are not due to damage, shortage, or errors in shipping and notify BUILT SYSTEMS, in writing, of any defects, nonconformance, or rejection of such products. After such seven (7) day period, Customer shall be deemed to have irrevocably accepted the products, if not previously accepted. After such acceptance, Customer shall have no right to reject the products for any reason or to revoke acceptance. Customer hereby agrees that such seven (7) day period is a reasonable amount of time for such inspection and revocation. The sole and exclusive remedy for merchandise alleged to be defective in workmanship or material will be the replacement of the merchandise subject to the manufacturer’s inspection and warranty.

15. Severability: These terms and conditions of sale shall not be construed against the party preparing them, but shall be construed as if all parties jointly prepared these terms and conditions of sale and any uncertainty or ambiguity shall not be interpreted against any one party. If any provision hereof is held to be illegal, invalid, or unenforceable under any present or future laws, such provision shall be fully severable and the terms and conditions herein shall be construed and enforced as if such illegal, invalid, or unenforceable provision had never been made a part hereof. The remaining provisions herein shall remain in full force and effect, and shall not be affected by such illegal, invalid, or unen-forceable provisions or by their severance here from.

16. Set-Off: Customer shall not be entitled to set-off any amounts due Customer against any amount due BUILT SYSTEMS in connection with this transaction.

17. Entire Agreement. This is the entire agreement between the parties and may not be modified or amended except by a written document signed by the party against whom enforcement is sought. This agreement may be signed in more than one counterpart, in which case each counterpart will constitute an original of this agreement.

18. Governing law: This transaction shall be governed in all respects by the laws of the state of Michigan (excluding choice of law provisions). Venue for any action shall be in Ottawa County, Michigan. All actions, regardless of form, arising out of or related to this transaction or the products sold hereunder must be brought against BUILT SYSTEMS within the applicable statutory period, but in no event more than ONE (1) YEAR after the date of invoice.

C19. Waiver: The failure of either party to insist on performance

Online Return Orders Information

If you bought from Tech Data Corporation (Commercial Sales) in the US, check out Tech Data's easy-to-use online ASM Tool tool that enables you to obtain a Return Order via the Web.

If you purchased from AVT Technology Solutions LLC, a Tech Data company, (Enterprise Solutions), you may contact your returns team via email at ATS-RSC-TS@Techdata.com or submit a return request online at Business Tools

Available On-Line Tools to Help You Manage Your Returns if you bought from Tech Data Corporation (Commercial Sales):

• ASM Tool - You can create a Query and perform a Return Request.
• Pending RO Requests - You can locate and view the Return Requests your company created.
• Approved RO Search - You can locate and view your company's Return Orders that have been approved by Tech Data within the past 90 days.
• Query Search - You can locate and view the Cases created by Tech Data for any requests made for information or assistance with a product or service.
• Return Guidelines - You can check a product's return eligibility and obtain Vendor contact information.
• Channel Connection - You can create your initial Return Request online and check current status.

Information Required to Request a Return Order ("RO") if you purchased from Tech Data Corporation (Commercial Sales) or AVT Technology Solutions LLC (Enterprise Solutions):

To request a return order, you will need to provide the following information:

• Tech Data Invoice Number, Order Number or Customer PO Number
• Tech Data Part Number or Manufacturer Part Number
• Reason for Return
• Product condition
• Serial Number (if the product being returned is serialized)

The following search methods will be available to help you locate an invoice so a Return Order can be created:

• Invoice Number
• Purchase Order Number
• Serial Number
• Product Number
• Order Number
• Customer PO Number

Returns Shipping Information:

If the return order is approved and you purchased from Tech Data Corporation (Commercial Sales), please return the product with the return order number on the outside of the shipping box to:

Data Returns Warehouse
5104 Liberty Way
Ft. Worth, TX 76177
Return Order#

AVT Technology Solutions LLC (Enterprise Solutions) utilizes multiple return warehouses. We will provide you specific return instructions, including return address, once the RMA is approved.

Basic Returns Guidelines

For both Tech Data Corporation (Commercial Sales) and AVT Technology Solutions (Enterprise Solutions):

All product returns must meet Tech Data's return policies in order for Tech Data to issue a return order. If Tech Data has return rights with its manufacturers/suppliers, Tech Data only accepts the return of products that fall within one of these categories within THIRTY (30) DAYS from the date of Tech Data's invoice:

• Factory Sealed (in fully resellable condition - i.e. no stickers, markings, etc.)
• Defective or Dead on Arrival (DOA)
• Open - Non Defective

IF TECH DATA DOES NOT HAVE RETURN RIGHTS TO THE MANUFACTURER,
THE PRODUCT IS NON-RETURNABLE.

Types of returns that you can request from Tech Data Customer Care:

• Replacement returns of products damaged on arrival -If requested, a replacement order can be created and Tech Data ships the replacement product as soon as the product is available.
• Cross-Shipment returns of DOA products - If you have a net-terms open account, Tech Data ships the replacement product immediately; you ship the damaged product, and the packages cross in transit.
• Credit returns of undamaged products - Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, Tech Data credits your account. Custom-configured products cannot be returned for credit.

Products returned for any reason other than Dead on Arrival (DOA), Defective, or Open – Non Defective, must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that do not meet the condition specified on the return order are often not eligible for return and will be returned back to the customer.

All eligible returns will receive a Credit that will be issued at current pricing or original purchase price, whichever is lower. Tech Data will also add any fees assessed by the manufacturer.

For your Returns Order to be issued and honored, your Accounts with Tech Data must be current.

Products Returned Without a Valid Returns Order: Products not authorized for return shall be defined as an "unauthorized return". Unauthorized returns may be returned to you at your expense or Tech Data may, in its sole discretion, issue a credit for the current price or the cost of goods less a 30 percent handling fee. Tech Data will not be liable for any loss or damage to unauthorized returns.

Custom Orders/Products Returns Not Allowed: All orders that require configuration or assembly of product to meet customer specifications or any product identified by Tech Data are non-cancelable and may not be returned to Tech Data. The customer is responsible for the full payment of the order once a purchase order has been sent to Tech Data.

Additional Products Not Eligible for Returns:

• End-of-Life Products
• Original Equipment Manufacturer (OEM) Products

Refusal of Orders: Refused orders may be subject to a cancellation fee. Call Tech Data Customer Care at 800-237-8931 before refusing any shipment. Failure to call may result in credit refusal, and products will be returned to you at your expense.

Returns Shipping Guidelines

For both Tech Data Corporation (Commercial Sales) and AVT Technology Solutions (Enterprise Solutions):

For Tech Data to process your return in a timely manner, please review the information and follow the procedures outlined below:

• Use the original manufacturers' boxes and packaging.
• Package all returns to prevent damage in transit.
• All returns must have a return order number printed on the return shipping label
• Do not write addresses or return order numbers on the outside of the manufacturers' boxes. Products must be in resalable condition to receive credit.
• All returns must be unused and include all components, accessories, cables, software and manuals in the original shipment.
• All returns must be received by Tech Data within 30 days from the date the return order number is issued. Return order numbers are only valid for 30 days.
• Tech Data does not provide call tags or shipping labels for returns unless it is a Tech Data Error.

Dead On Arrival (DOA) / Defective Returns

For both Tech Data Corporation (Commercial Sales) and AVT Technology Solutions (Enterprise Solutions)

Provided Tech Data has return rights with its manufacturers/suppliers, Tech Data will accept the return of products as long as the RA is issued within THIRTY (30) DAYS from the date of Tech Data's invoice. Products that are inoperable at first use are eligible for a DOA return depending upon the manufacturer's returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase. If you purchased your product from Tech Data GCC Americas, please reach out to Tech Data customer care for more information regarding return rights.

Manufacturer returns policies are subject to change without notice.

In accordance with manufacturer policies. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense. If you have a DOA or defective product and are unable to complete the return via our on-line tools, please call Tech Data Customer Care at 800-237-8931.

Technical Support:When necessary, our Technical Support department will assist you in reviewing the manufacturer's installation procedure to rule out incompatibility. Often, by offering expert technical information, they can help you avoid the time and expense of returning a product. This service may be available to you with a small fee.

Sealed Product Returns

For both Tech Data Corporation (Commercial Sales) and AVT Technology Solutions (Enterprise Solutions)

Provided Tech Data has return rights with its manufacturers/suppliers, Tech Data will accept the return of Sealed Product Returns products as long as they are returned within THIRTY (30) DAYS from the date of Tech Data's invoice.

All products must have been purchased from Tech Data and your account with Tech Data must be current.

To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.

Non-Compliant Factory Sealed Returns:All factory sealed returns that are not received in resalable condition may be subject to a 30% restocking fee are returned to you at your expense. Credit will be issued at current pricing.

Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.

Freight Damage/Shortage Guidelines

In order for Tech Data to process your Freight Damage/Shortage claim quickly and efficiently:

• At the time of delivery:
  • Please inspect the condition of the package(s).
  • Verify quantity and check that the part numbers are correct.
• Damages and quantity discrepancies must be notated on the delivery receipt.
• Signing for delivery clearly indicates that there are no discrepancies with your shipment.
• To report damages or quantity discrepancies:
  • Please contact our Customer Care team immediately at 800-237-8931 , option 2 then option 3.
  • Damages require pictures of all 6 sides of the box or carton upon submitting your claim.
• If you buy from AVT Technology Solutions LLC (Enterprise Sales Solutions) or its US subsidiaries, you are responsible for any damage, shortage or other discrepancy created by Customer, carrier, freight provider or any other third party. Please contact the carrier directly to resolve the issue.
• If you buy from Tech Data Corporation (Commercial Sales) please ensure you have marked the POD "short" or "damaged". If the shrink wrap is not intact, please also notate that on the POD. LTL shipments received short or damaged must be notated on the POD at time of signing.
• For small parcel or LTL shipments, all damages and shortages must be reported within 10 calendar days including the date of delivery to report the claim by contacting Tech Data Customer Care at 800-237-8931.
• Provide Tech Data Customer Care with condition of the product, pictures of both the box and the product if damaged, tracking number, and contact name and phone number where package is located. (Address must be the same as the address where the product was delivered or the claim is no longer valid and will be denied.)
• The carrier should inspect and/or pick up the damaged package, leave a call tag, pick up receipt and return the product back to Tech Data within 7-10 business days. Please keep this receipt for your records in case the product is not returned to Tech Data.
• In the event that the inspection does not take place, your product is not picked up, or you have not received an email label/call tag within 10 business days of your initial call, please contact Tech Data Customer Care at 800-237-8931.
• Please be advised that if all of the above criteria are met, there is no guarantee that the claim will be approved. The above guidelines are to prove that the carrier has mishandled your freight and will be held responsible.

COVID-19 Shipping Update - 3/26/2020

At Tech Data, we are enacting measures to protect the health, safety and well-being of our employees while also continuing to provide the best customer service possible through the rapidly evolving situation.

We have implemented stringent COVID-19 precautionary measures, including strict social distancing protocols in our logistics centers (LCs) to protect our employees and our overall ability to remain operational. In doing so, we are temporarily adjusting our cutoff times by up to two hours for standard shipments and 30 minutes for priority orders.

• U.S. standard shipment cutoff times will shift from 4 p.m. to 2 p.m. local time
• U.S. priority shipment cutoff times will shift from 5:30 p.m. to 5 p.m. local time (the exception is California, where the priority cutoff time remains 4:30 p.m. local time)
• No changes will be made to shipment cutoff times at our Morelos facility in Arizona (U.S.)

We will strive for same-day shipping wherever possible and will do everything we can to continue to provide the best possible service during this challenging time.