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Thank You For Visiting StandUp Desk Depot!

Reach us at:
1-833-903-0999
Mon-Sat 9am-6pm ET

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運送政策

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@standupdeskdepot.com,

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@standupdeskdepot.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Bush Furniture Collection

STANDARD RETURN POLICY

If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 30 days of receiving your item(s). If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer. In addition, a restocking fee* will be applicable to items being returned.

 

Non-returnable items:

  • Assembled and/or Modified items
  • Mattresses
  • Custom made or special order items (Example: fabric changes)
  • Opened bedding materials
  • Items without original packaging

 

In the rare case that your item(s) unfortunately arrives damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.

 All cancellation requests are forwarded directly to the manufacturer. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. A refusal of the item at delivery will be considered a return and credit will be issued back to your original payment method minus restocking fees* and round-trip shipping charges. Please note that all items are shipped directly from the manufacturer’s warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped.

 

In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to:

  • Wrong address/Contact information provided to Cymax
  • Away from residence/not able to accept delivery

You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this timeframe has elapsed and no delivery has been scheduled the order will be returned and refunded under our Standard Return Policy.

*Restocking fees vary from manufacturer to manufacturer and can range from 0 to 20%. Please contact us prior to purchasing to inquire about the fee that would be associated with your returned item.

Receiving your Product

 

Tracking details confirming how your order will be delivered will be emailed to you once your product ships out. These tracking details allow you to see which carrier will be delivering your item and will confirm the type of delivery it will be.

UPS / FedEx Ground Shipments

 For all ground shipments, you will be able to track your package online on the website of the carrier. This information will allow you to see an “estimated delivery date” which will give you the opportunity to be at home when the package is delivered. If you are not able to be at home the carrier does have the ability to leave the package at the front door if they deem it safe.

Truck Freight / White Glove Shipments

If you see that your order has shipped with a Truck Freight or White Glove Carrier please be sure to inspect both the packaging and product upon delivery. If the packaging or product is damaged in any way please be sure to note the damage on the delivery documents.

 

WHAT IF MY ORDER ARRIVES DAMAGED OR DEFECTIVE?

 Our ultimate goal is to ensure you are fully satisfied with your order.  Although it is rare for items to arrive damaged, we understand that it does occur on occasion.  In the unlikely event that your order arrives damaged, we will make every effort to help you obtain the necessary replacements as quickly as possible and at no extra cost to you.

 

In delivery, please ensure you fully inspect all packages.  Should there be clear damage to both the packaging/product, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons.

 

Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product.  In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons.  Naturally, should the item be in good condition, please accept the delivery as normal.

 

Should you notice any damage to the packaging and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the item.  Upon inspection, if the product is also damaged, please contact us within 48 business hours of receipt. 

 

For truck freight (back of truck, LTL) or White Glove deliveries, noting damage is essential.  It is the customer’s responsibility to note any discrepancies to their order upon receipt. It is this notation that will allow us to provide the proper free replacements to you. Below is a sample of the correct way to sign for damage for our two larger truck freight carriers.

 

Example of a Home Direct document:

Any damage or defective issues can be dealt with by logging into “My Account” or contacting our customer care team at 1-866-740-9830 to file a replacement request.

 

When dealing with a damage/defect issue; photos are required.  These will assist us when dealing with the manufacturer/carrier and ensure replacements are sent out as quickly as possible.

 

In some cases, you will be asked to identify the damaged parts by referencing the part number and description in the assembly instructions. All replacement requests are submitted directly to the manufacturer and depending on the severity of the damage they will determine if parts can correct the issue or if a new unit will need to be shipped out.

Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.


RETURNING AN ITEM OR ORDER

Please contact us within 30 days of receipt of the item by logging into “My Account” to file a return request. An RMA Number (Return Merchandise Authorization) will be provided from the manufacturer and a return address and full return instructions will be provided will allow you to pick a suitable carrier and return the item back to the manufacturer. This process usually takes approximately 5-7 business days.  Returned items without an RMA number will generally be refused by the return warehouse and credit will not be processed.

 

All items must be returned in their original packaging, and unassembled. We are unable to offer returns on modified or assembled items as the manufacturer will deem these “used”. Once you provide us with the return tracking number we will track your return to confirm its arrival back to the manufacturer. A refund will be credited to you once the manufacturer has received, inspected and confirmed undamaged.

 

If you prefer not to receive replacements and we have determined that the damage that resulted was carrier related and the damage was noted upon receipt you can request a full refund. This process will take a little longer as we will need to retrieve the delivery documents to confirm it was correctly notated.

 

You can expect to receive your refund within four weeks of shipping the product back to the manufacturer. In most cases, the refund will be issued sooner. The four-week timeframe includes shipping time (5-14 business days), product inspection (3-5 business days), and refund processing back to your payment method (3-5 business days).

 


HOW TO REQUEST REPLACEMENTS

 

1.       Submit your replacement request within 10 days of receiving your order by logging into My Account.

2.       Complete the request form in detail and follow any manufacturer special notes that are listed on the top of the request form. **

3.       Once the request has been submitted, you can expect to receive an email from our Replacements team within 5-7 business days.

 

If you decide not to pursue replacements, your order can still be returned as outlined in our Standard Return Policy.

 

For orders shipped White Glove or Truck Freight:

 

It is very important that the actual customer who placed the order be present to inspect the item and sign the delivery document. We understand that some deliveries may be rush but please ensure to take the time to thoroughly inspect the item and packaging prior to signing the delivery document

It is the customer’s responsibility to notate all and any problems with the order at the time of delivery. If the issues with the delivery are not properly noted on the shipping document, Cymax Stores may not be able to dispute this with the carrier or manufacturer on your behalf and offer a satisfactory solution.

 

Follow the below steps to ensure that your order is properly signed for,

 

1.       Inspect the product while the driver is on site and notate any problems or exceptions with the order on the delivery documents provided. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for the delivery. This is very important.

2.       Inspect all item pieces before assembling the product and report any problems to Cymax Stores immediately.

3.       We understand that some deliveries may be rush but please ensure to take the time to thoroughly inspect the item and packaging prior to signing the delivery document.  

 


CANCELING AN ITEM OR ORDER

 

Due to our commitment to process orders quickly, there is a limited period of time in which your order can be canceled. Cymax Stores is only able to accept cancellation requests via My Account or phone. Please follow the directions below to submit a cancellation request. Most requests are reviewed and responded to within 2-3 business days.

 

Connect with us on My Account using the password provided by email when your order was placed. With My Account, you may request a cancellation online or check the tracking information.

 

Please Note:

 

  • Your cancellation request will be sent to the manufacturer directly to confirm the order can be canceled and that it has not been prepared for shipping.
  • You will receive an email from us confirming if your cancellation request has been approved or declined.

 

All cancellations are confirmed in writing: If you have not received an email confirmation, your order has not been canceled. Cymax Stores is unable to cancel an order once it has shipped or if it has been prepared for shipping by the manufacturer.

 

If we are unable to cancel your order as requested, you will receive a notification in writing explaining that your order was too late to cancel. If this should happen and you do not wish to receive your product, you may return it under our Standard Return Policy. Please review this policy before refusing the product at delivery.

 

If your order has successfully been canceled, Cymax will initiate a refund. The processing time frame for the refund to appear to your original method of payment is 7-10 business days from the date of the confirmation email. This time frame allows most financial providers sufficient processing time.

 

Canceling Backordered Items/Discontinued Products

 

If you are canceling an order due to backorder or discontinuation, please contact our customer service department to confirm the back order date before making your final decision. The backorder or discontinuation of a product does not mean that your particular item/order is affected.

HOW WILL MY ORDER SHIP?

We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the best delivery companies in North America. When shipping your order, we will use one of three different shipping methods: Ground Shipping, Back of Truck, or White Glove shipping services. For certain items, more than one service may be available for you to choose from. Please note that there may be price differences if you choose to upgrade a shipping service if you choose this option.

CymaxStores is a drop-ship company, and as such different items you purchase may be shipped from different locations in the US and Canada. Your items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at once.

Please note we do not ship to Alaska, Hawaii or Puerto Rico at this time.

If you have any questions about shipping before or after placing an order, or while your order is on its way, our Customer Service department is here to help you. Call us toll-free at 866-740-9830.

 

Ground Shipping

 

Smaller products will be shipped with regular ground shipping (generally USPS, FedEx, UPS or DHL). The average transit time is between 1-7 business days (not including pre-ship time) for any destination in the contiguous United States. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. Generally, ground delivery is available Monday to Saturday from 9 am to 8 pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box.

 

If the shipping address is a business address, delivery will be attempted only during normal business hours Monday to Friday. The item will not be left without a signature on file.

 

Please note that if you purchase multiple Ground Shipping items, they may be shipped via Truck Freight instead at the discretion of the manufacturer.

 

Delivery to a business address

 

For ground shipments (USPS, FedEx, UPS or DHL), delivery to a business address will be carried out during normal business hours Monday to Friday only. A signature will be requested on delivery. The carrier is not required to match the signature to the name on the package.

 

Back of Truck/Truck Freight

 

If the product that you are purchasing is a larger item, it will be shipped via truck freight, sometimes called 'back of a truck'. Truck freight shipments usually take between 1-7 business days in transit to arrive (excluding pre-ship time) and are delivered during normal business hours (8 am-5 pm, Monday-Friday).

 

The shipping company will call you in advance to schedule a delivery appointment window. In general, you must be at home to receive the order. 

 

After the product is delivered to the shipping address, it is the customer's responsibility to unload it from the back of the truck. If the item is very heavy please ensure that you have assistance to remove it from the delivery truck. For an additional fee, the carrier can use a liftgate to remove the items from the truck for you. Inside delivery across the threshold of your home may also be available at an extra charge. Some truck freight companies can provide assembly of the items for an additional fee. Please contact us before placing your order for more information on this service. Please note that deliveries cannot be made to a PO Box.

 

Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days, and there may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.  

 

 

White Glove Shipping

 

White Glove Shipping includes various levels of inside delivery, unpacking, and assembly of your order, depending on the service level selected. Please see below for full descriptions of each service level. White Glove Shipping is comparable to truck freight shipping, but due to the extra time and person power needed to take care of your order, the shipping time may be anywhere between 5 and 17 business days (excluding pre-ship time) until the carrier contacts you for delivery.

 

White Glove shipping is available on most high-end office items, dining furniture, bedroom items, and mattresses. We may be able to add White Glove service to certain items for an extra charge – please contact our sales department for more information when placing an order.

 

Delivery appointments usually consist of a four (4) hour appointment window during normal business hours (8 am-5 pm, Monday-Friday); depending on your location, the carrier may be in your area every day, 2-4 times a week, or once every two weeks. Should you require an after-hours delivery (evenings, weekends), delivery at a specific time, have an inquiry regarding white glove shipping options or to find out how often the carrier will be in your area, please contact our customer service team and they will be happy to help. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.

 

 

White Glove Bronze/Threshold Delivery

 

White Glove Bronze/Threshold Delivery consists of delivery to the threshold of your home (garage, front entrance, etc.) or the first dry area if the shipment weight is very large. In an apartment or condo building, the product will be carried up a maximum of two (2) flights of stairs (25 steps*). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

 

 

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

 

 

White Glove Silver/Inside Delivery

 

White Glove Silver/Inside Delivery takes away the hassle of moving furniture! Delivery is made inside your residence to the room of your choice (includes carrying the product up to two (2) flights of stairs from the threshold*). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

 

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

 

 

White Glove Gold/Inside Delivery & Packaging Removal

 

White Glove Gold/Inside w/ Packaging Removal White Glove Gold lets you sit back and relax while your furniture is placed inside in your room of choice (includes carrying the product up to two (2) flights of stairs from the threshold). Please note that assembly is not included in this service, however, the carrier will unpack the item and remove the packaging for you. The shipping company will call you in advance to schedule a delivery appointment. Deliveries between the hours of 8:00 am and 5:00 pm Monday through Friday and will be scheduled within a 4-hour window. Please note that deliveries cannot be made to a PO box.

 

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

 

White Glove Platinum/Inside Delivery & Setup

 

White Glove Platinum/Inside w/ Setup service is the highest level of home assembly service. Delivery inside your residence to the room of your choice (includes carrying the product up to two (2) flights of stairs from the threshold*). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

 

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

  

Beyond Fee

 

On occasion, our carriers may deem a certain area, based on zip code, to be a 'remote' or 'secondary' delivery location.  This is because the carrier does not perform regular delivery in these areas and as a result, scheduling of dedicated routes is required with Cymax being charged beyond mile fees for these services.  These fees can range anywhere from $25 to several hundred dollars based on customer location.

 

To ensure we keep the lowest possible prices on our items, when necessary, these beyond mile fees will be added to the total cost of your order at checkout if your zip code happens to be included in the carrier's list of 'remote' or 'secondary' delivery points. 

 

For US customers, beyond fees will be clearly communicated to you within the checkout and before the payment process is completed if applicable to your delivery location.  

 

 

For Canadian customers, please be aware that we do not currently offer free shipping to Canada, also please visit www.cymax.ca to view all items that are available for purchase in Canada. Beyond fees will not be shown at checkout.  However, should your delivery address fall within a beyond fee location, you will be contacted prior to shipment, informed of the charges and have the option to cancel your order at that point should you not wish to proceed.

 

Unfortunately, these fees are non-negotiable.


WHAT TO EXPECT ON DELIVERY

Please note the shipping methods of your order, so that you will know what to expect on delivery. If you order items from different manufacturers they will ship separately and may arrive with different carriers. If you will not be accepting the order yourself, please notify the recipient of our policies and procedures. If you have any questions or concerns about shipping, please contact customer service.

In delivery, please ensure you fully inspect all packages. Should there be clear damage to both the packaging/product, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons.

Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product. In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. Naturally, should the item be in good condition, please accept the delivery as normal.

Should you notice any damage to the packaging and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the item. Upon inspection, if the product is also damaged, please contact us within 48 business hours of receipt.

 

Terms of Sale:

Net 30 days to companies that have been credit approved by Flash Furniture management. Otherwise, payment in advance will be required. We do accept most major credit cards. In order to keep our pricing the lowest in the country, we will charge a 2.5% convenience fee for MasterCard, Visa and Discover transactions, and 3% for American Express transactions. These fees are subject to change. Click here for a Credit Application.

Service Policy

We pride ourselves on delivering the best possible service. When you submit an order with us, we begin processing your order immediately. Most orders submitted before 2 pm EST ship the same day. Because of how fast we process your order, we cannot guarantee cancellation or modifications once an order is submitted. Our goal is to provide you with the highest level of service and we thank you for your business!

Pricing Information

Flash Furniture reserves the right to change prices for products offered by Flash Furniture at any time.

Shipping Information

Flash Furniture offers three exciting freight programs. Choose from our standard FOB pricing, our Free Freight over $850+ program, and our "landed" pricing program with freight already included. Standard shipping by Flash Furniture is a Dock-to-Dock service only. If you require any additional services, such as a lift gate or inside delivery, additional charges will apply.

At Flash Furniture, we pride ourselves on having one of the quickest, most efficient shipping programs in the nation. Fast, economical shipping is one of the many assets that set us aside from our competition. Just like everyone else in the furniture industry, Flash Furniture ships out FOB Origin which means once a shipment is in the carrier's hands, it is the consignee's responsibility to inspect the shipment before signing for receipt of it. Solely providing a signature on the paperwork the driver presents at the time of delivery confirms you are signing that you have received the shipment completed and in good order.

We recommend that all of our valued dealers thoroughly inspect shipments at the time of delivery. Any abnormalities, shortages, or damages must be noted on the delivery receipt at the time of delivery. All boxes should be opened for inspection and pieces counted to ensure complete delivery. Make the driver wait while you review the shipment and notate any damage on the delivery receipt; write "DRIVER REFUSED INSPECTION" when signing the delivery receipt in the unlikely event a driver will not wait. Failure to notate the delivery receipt at the time of delivery terminates any and all claims that can be filed on damaged merchandise.

We encourage our dealers to further educate their partners, end users, and warehouse staff who will be receiving LTL deliveries of this information in an effort to minimize losses and delays from freight claims.

Our warehouse staff takes great care in shipping our merchandise to minimize the risk of freight damage. We continually refine our outbound shipping process and ensure that we include sufficient packaging, corner boards where necessary, and no pallet overhang. We’ve included some examples of our outbound shipments as examples of the quality and care we take in processing our orders.

   Please Note:
  • Products contained in our FOB Sections will ship FOB.
  • Products shipping to a residential address will incur additional fees beyond standard Landed pricing.
  • Shipments to Manhattan, Bronx, Brooklyn, Queens, Staten Island, Long Island, and all other areas of New York City will ship FOB only.
  • Shipments sent to subsidiary islands within the contiguous United States may be subject to additional shipping charges.
  • Freight rates obtained from this website are subject to verification before orders are processed. In rare circumstances, additional freight charges may be necessary due to unique shipment characteristics and circumstances. We will contact you before processing your order if there are any issues.
  • All Products ship RTA (Ready-to-Assemble) unless specified otherwise.

Shipping Times

Most orders will ship the same business day.

Content Policy

Starting February 19th, 2019. Flash Furniture content is not to be altered, substituted, or disseminated. Flash Furniture content may only be utilized in its original form or as approved in writing by Flash Furniture. Flash Furniture detail pages on various marketplaces are not to be altered, substituted, or disseminated. We also expect good pricing behaviors in the marketplace to eliminate the destabilization of our brand. Any eCommerce Dealers that choose not to adhere to this new program will be subject to being delisted.

For Latin American orders (Para Ordenes en Latino America)

Contact (Contactar a): GOMEZ LOGISTICS, LLC / Distribuidor Exclusivo
Email: jcgomez@gomezlogistics.com
Telephone: 407-574-0609

 


Flash Furniture 5 Year Limited Product Warranty

This warranty covers manufacturing defects associated with your new product. The product is warranted from the original purchase date and to the original purchaser for normal usage, according to the below-referenced specifications and limitations.

  • Non-moving metal parts are warranted for 5 years.
  • Component parts including pneumatic cylinder, control mechanism, base, and casters are warranted for 2 years.
  • All other items are warranted for 1 year.

Normal usage means use in compliance with the restrictions and weight limits specified for the product. In the absence of product-specific restrictions and weight limits, normal usage means use for no more than forty hours per week by persons weighing 250 lbs. or less. Coverage terminates if the product is sold or otherwise transferred. Repairs made by parties other than Belnick also void this warranty.


What Does This Warranty Not Cover?

This warranty will not cover: (1) labor, freight, or damage from misuse, abuse, negligence, alteration, assembly, installation, attachments, accident, vandalism, acts of nature or any other event beyond the control of Belnick; (2) tearing, scratching, scuffing, or blemishing of leather or fabric; (3) cosmetic damage that may result from normal usage; (4) damage attributable to use by persons exceeding specified weight limits or commercial use exceeding forty hours per week; or (5) rust or other damage caused by exposure to moisture. The user assumes all risk of injury resulting from the use of this product. Liability for incidental or consequential damage is excluded. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


What Will This Warranty Do?

Flash Furniture will repair or replace any covered defective or malfunctioning part at no charge.


How Do You Get Warranty Service?

If something goes wrong with your product, contact Flash Furniture and provide a brief description of the problem. Flash Furniture may be contacted at this address and phone number:

  • 166 Etowah Industrial Ct.
  • Canton, GA 30114
  • 770-721-8391

If the problem is covered under this warranty, Flash Furniture will (at its sole election) make arrangements to repair the product, provide you with replacement parts, or replace the product.


How Does State Law Apply?

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Returned Goods

Returned merchandise will not be accepted unless authorized in writing prior to return. The merchandise and cartons must be in "NEW" condition upon receipt in our warehouse.

All returned products will be subject to a 35% restocking fee and the return shipping fees.

 

Inspection, Acceptance, and Return of Products 

The customer is responsible for inspecting and accepting products. Customer can reject and return any portion of an order that is damaged, defective or otherwise fails to conform to the goods specified in the Customer’s order, subject to the following requirements:
  • Customer must send all returns accompanied by an Essendant issued Return Authorization
  • All returned products must be received in a resalable condition (including no markings or labels attached to the cartons) and in the original manufacturers’ shipping cartons, complete with all packing and associated materials.
  • Essendant will not accept any returns from the customer for a product that is designated as “Non-Returnable Item”. A complete listing of non-returnable items can be found in ICAPS, which you can access through Solutions Central.
  • Customer must request a Return Authorization and return the merchandise to Essendant within the following time frames:
    • 30 days from date of invoice for returns due to a customer error (such as ordering the wrong item); merchandise must be returned in a re-saleable condition.
    • 30 days from the date of the invoice for any defective merchandise.
    • 10 days from date of invoice for any concealed damage or concealed warehouse errors (such as shipping the wrong product or shortages).
    • 5 days from date of invoice for all visible damage and visible warehouse errors.
  • Merchandise must be returned in the same unit of measure as purchased from Essendant.
  • The following categories (“Ineligible Categories”) are not eligible for return: food products, pharmaceuticals, Machine/Floor Equipment, discontinued or expired products, special order products, closeout merchandise, and skus for any lines customer purchases directly from the manufacturer.
  • Essendant will not accept returns of any sku in excess of the quantity of that sku Customer purchased from Essendant in the 30 days prior to the date Essendant receives the return.
  • Essendant reserves the right to refuse returns that do not comply with these terms. Essendant will assess a 15% restocking charge for any returns Essendant accepts that do not comply with these terms.
During issuance of a Return authorization, all returns quantities will be verified against all purchase history from Essendant. Products not eligible for return will be returned to Customer, freight collect. Any requests for proof of delivery must be made within 60 days after the invoice is received; after 60 days no proof of delivery will be supplied.



Product Orders 

Customer may use its purchase order or any other form (written or electronic transmission) for placing orders for the purchase of products, but the terms and conditions of any such document or form, except as to the identity and quantity of products ordered and the identity of the desired shipping destination, will not apply to or become part of any purchase of products from Essendant. All product orders Customer sends to Essendant will be deemed to incorporate these Terms of Sale, whether or not they are attached to any order, acknowledgment or confirmation. No different or additional terms included in any purchase order or other document submitted to Essendant by Customer will be part of the contract for sale, and Essendant objects to any such different or additional terms. Orders are subject to written or electronic acceptance by Essendant. 

Disclaimer of Warranties; Transferable Rights 

The customer acknowledges that Essendant is not a manufacturer of any of the products it sells. Essendant will transfer to the customer whatever transferable warranties and indemnities Essendant receives from the manufacturers of the products, including any transferable warranties and indemnities regarding intellectual property infringement. In addition, Essendant authorizes the customer, at its sole expense, to assert to the maximum extent permitted by law and for its account, all rights and powers of Essendant under any applicable manufacturer's warranty on any product. 

Essendant represents and warrants that it has the right to convey a good title to the products and will pass a good title in and to the products to the customer. Except for the foregoing warranty of title, Essendant makes no warranties of any kind, express or implied, with respect to the products and disclaims all other warranties of any kind or nature, including any and all implied warranties. In particular, Essendant makes no warranty or representation, express or implied, direct or indirect, as to the merchantability of any products, their suitability or fitness for a particular purpose or use, their quality, design, condition, capacity or performance, their material or workmanship or their non-infringement, or that the products will satisfy the requirements of any law, rule or Customer specification. If Essendant offers any statements or advice, technical or otherwise, as to any products, such statements or advice will be deemed to be given without charge and solely as an accommodation to Customer, and Essendant will not have any responsibility or liability for the content or use thereof. 

Limitation of Liability 

In no event will Customer be entitled to, or Essendant liable to Customer or any other party, for any incidental, indirect, special, punitive, tort or consequential damages or losses of any nature, including, without limitation, any damages for business interruption costs, loss of revenues, profits or reinstallation costs, overhead or injury to reputation or loss of customers, or for any claims asserted against Customer by a third party arising directly or indirectly out of or in connection with the manufacture, delivery, sale, use, or defect of products sold by Essendant to Customer, even if Essendant has been advised of the possibility of such damages or losses. In no event will Essendant be liable for any personal injuries or death arising directly or indirectly out of or in connection with the manufacture, use, or defect of any such products. Customer’s recovery from Essendant for any claim will not exceed Customer’s purchase price for the product giving rise to such claim, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise.
 

Intellectual Property 

If an order covers products that include any software or other intellectual property, such software or other intellectual property is provided by Essendant to the customer subject to all copyright, patent, user license terms and conditions and/or other intellectual property rights applicable to such products. Nothing in these Terms of Sale will be deemed to grant any rights or license to use any software or other intellectual property in any manner or for any purpose not expressly permitted by the owner, developer, manufacturer or producer thereof. 

Exclusive Remedies 

With respect to any products that do not conform to the goods specified in Customer’s product order or do not meet any applicable manufacturer’s specifications, Essendant’s sole obligation and liability to the customer and customer’s sole and exclusive remedy is limited, at Essendant’s election, to: refund of Customer’s purchase price for such products (without interest); replacement of such products; or, to the extent offered by the respective product manufacturer, repair of such products; provided in any such case, however, that Customer Revision date 06/28/12 7 has complied with Essendant’s then applicable return policies and procedures. 

Confidentiality 

Each of Customer and Essendant will keep confidential, and not disclose to any person, any and all non-public information and data relating to the other party, including, but not limited to, information about such other party’s transactions, carriers, contracts, pricing and rebate terms, cost information, individual customer identities, products or plans. Each party agrees that it will not use any such information for any purpose other than to fulfill its obligations hereunder or under any other applicable agreement into which these Terms of Sale may be incorporated. 

Force Majeure 

Essendant will not be liable for any delay in or impairment in its performance resulting in whole or in part from factors beyond Essendant’s control in the conduct of its business, including without limitation, shortages, inability to procure products or supplies through Essendant’s regular sources, or strikes, slowdowns or other labor disputes or disruptions. Essendant’s time for performance of any such obligation shall be extended for the time period of such delay or Essendant may, at its option, cancel any order or remaining part thereof without liability by giving notice of such cancellation to Customer. 

Miscellaneous 

Independent Contractors. Customer and Essendant are and at all times will remain independent contractors and not agents, partners or joint venturers of the other for any purpose whatsoever. 

No Implied Rights or Remedies. Except as otherwise expressly provided herein, nothing herein express or implied is intended or shall be construed to confer upon or to give any person, firm, corporation or any third party, other than Customer and Essendant, any rights or remedies under or by reason hereof. 

Rights and Remedies. The failure or delay of Essendant or Customer to insist on the strict performance of any of these Terms of Sale or to exercise any right or remedy contained or permitted hereunder will not constitute or be construed as a waiver of any future term, condition, right or remedy. All rights and remedies of Essendant or Customer specified herein or at law, in equity or otherwise, are distinct and separate, whether or not exercised by Essendant or Customer and, except as otherwise agreed in writing by Essendant and Customer, will not be deemed to be an exclusion of any other right or remedy. 

Governing Law. These Terms of Sale will be construed and enforced in accordance with the internal laws of the State of Illinois, without regard to its conflict of law principles. The United Nations Convention for the International Sale of Goods will not apply. 

Severability. Any provisions of these Terms of Sale or of any agreement into which they may be incorporated which are held to be invalid, void or illegal in any jurisdiction will in no way affect, impair or invalidate or any other provision herein or therein in such jurisdiction or any provisions herein or therein in any other jurisdiction, and such remaining provisions will remain in full force and effect. 

Costs. Except as otherwise expressly agreed in writing, each party will be responsible for the costs and expenses it incurs in performing its obligations under these Terms of Sale or any agreement into which they may be incorporated. 

Revisions. Essendant reserves the right to update or modify these Terms of Sale at any time, without prior notice, by posting the revised version of these Terms of Sale behind the link marked “Terms of Sale” in the universal footer on Empower Central. Purchase orders issued by you to Essendant after we have posted the revised Terms of Sale constitute your agreement to be bound by the revised Terms of Sale. You may access the current version of these Terms of Sale at any time by clicking the link marked “Terms of Sale” in the universal footer on Empower Central. 

These Terms of Sale govern the sale of all products by Essendant and apply notwithstanding any conflicting, contrary or additional terms and conditions in any purchase order or other document or communication (“Purchase Order”) from Customer. These Terms of Sale may be waived or modified only in a written agreement signed by an authorized representative of Essendant. Neither Essendant’s acknowledgment of a purchase order nor Essendant’s failure to object (including through Empower Central) to conflicting, contrary or additional terms and conditions of a Purchase Order shall be deemed an acceptance of such terms and conditions or a waiver of the provisions hereof. 

Revision date 11/15/2018

Ergotron Store

Warranty

All Ergotron® and OmniMount® durable products will remain free of defects in material and workmanship for a period of five years from the date of receipt of the product, subject to any exclusions and limitations as set forth below.

Exceptions

  • Ten-year warranty on all HX Products, as well as LX and MX Products,  purchased on or after August 1, 2014
  • Zip and YES Charging Systems: Lifetime material/workmanship; three years electrical components; one year cables (power/Ethernet)
  • Ten-year warranty on LearnFit Sit-Stand Desks
  • Three-year warranty on all Neo-Flex® Ergotron Products
  • Two-year warranty on WorkFit-Z Mini
  • Elevate® and accessories: Lifetime material/workmanship. Five (5) years on electrical components. Cords, cables, and plugs not warranted
  • The Peanut®, Zido®, and accessories: Lifetime material/workmanship; five (5) years for pneumatic cylinder
  • One-year warranty on electronic components. For example... Auto Lock Drawers, Auto Lock Systems, Keyboard Lights, User Interface, Battery Harness, Cables from User I/F to Power Module (excludes AA batteries)
  • Two-year warranty on Power Modules and Coiled Cords by Ergotron
  • Sealed Lead-Acid (SLA) Power Systems, SLA Batteries
    • Two-year warranty on all SLA power system components by Ergotron
    • Up to one-year capacity warranty on SLA batteries (refer to Further Exclusions and Limitations section)
    • Six-month warranty against Manufacturer’s Defects on SLA batteries, or as mandated by local law
  • Lithium Iron (LiFe) Power Systems, LiFe Batteries
    • LiFe battery capacity is warranted for two years or 1200 discharge cycles, whichever comes first (refer to Further Exclusions and Limitations section)
    • Five-year warranty against manufacturer’s defects on LiFe factory-installed batteries (excludes LiFe replacement batteries). Factory-installed LiFe batteries are covered at 100% for the first three years; coverage for years four and five are prorated at 1/60th per month (refer to further exclusions and limitations section)
  • Service Programs – 30-day warranty
  • Refurbished StyleView Carts – one-year warranty for Mechanical Components and Power Module (excludes batteries and cosmetic defects). The appropriate battery-type warranty applies
  • Original Equipment Manufacturer (OEM) Products resold by Ergotron are warranted by the respective manufacturer
  • StyleView Electric Lift motor: Three (3) years on motor and switch

Further Exclusions and Limitations

SLA Batteries:

  • In Dual SLA battery systems, replacement of both batteries must occur at the same time (in accordance with the Ergotron User Manual), or the Warranty is automatically void
  • Warranties on SLA batteries (fully-charged or fully-uncharged) left in an unused state for more than three consecutive months are automatically void
  • Factory-installed SLA batteries and replacement SLA batteries carry a Six-month Warranty Against Manufacturer’s Defects and a 90-day Performance Warranty, or as mandated by local law
  • The 90-day performance warranty on factory-installed SLA batteries (excludes SLA replacement batteries) is extended to one-year provided that:
    1. StyleLink software is installed and remains continually operational to show compliance with exclusions and limitations
    2. SLA Battery is not discharged below 25% capacity more than 25 times as recorded by the StyleLink software history
    3. SLA Battery is fully recharged at least once every 36 hours as recorded by the StyleLink software history

LiFe Batteries:

  • LiFe batteries that fail to deliver 70% of their rated capacity during the first 1200 discharge cycles of battery life are deemed not to have met performance standards (capacity retention)
  • The LiFe battery discharge cycle is defined as starting at the fully-charged state through the fully discharged state and back to the fully-charged state. Discharge cycle counts are calculated by the software within the battery.

These warranties do not cover product abuse, modification, and failure to adhere to product instructions, improper operations and/or misuse. Ergotron is not responsible for damage arising from failure to follow instructions relating to the product’s intended use. Ergotron is not responsible for injury or loss caused by or associated with the installation and/or use of equipment in any manner other than in strict conformance with the instructions set forth in its installation manuals, supplemental assembly and installation instruction sheets, technical bulletins and/or product literature. You will provide Ergotron immediate written notice of any personal injury resulting from the use of Ergotron products.

Ergotron does not warrant damages or defects to the Ergotron product under the following conditions: an Act of God, unauthorized service or repair of the Ergotron products, damage from electrical power problems, usage of parts or components not supplied by Ergotron, failure to follow product instructions and guidelines, unauthorized changes to the Ergotron product, shipping damage (other than original shipment from Ergotron), failure to perform preventative maintenance, or damage caused by peripherals or software or from other external sources.

Exclusive Remedy

Warranty Repair: In the event that any Ergotron equipment becomes defective in material or workmanship during the warranty period, Ergotron will determine with you if the product defect is covered under warranty. Ergotron, at its sole discretion, may replace or repair the unit determined to be under warranty at a designated Ergotron location or at your location. The labor costs associated with the repair of the product may be the responsibility of Ergotron if determined to be under warranty. You must receive pre-approval by Ergotron for the labor costs prior to repair or replacement of warranty products. You must contact Ergotron to obtain a Return Material Authorization (RMA) number. An RMA number may be obtained by contacting Ergotron Customer Care online or by telephone within your specific region. Contact information is available to you on the Ergotron web site at www.ergotron.com. The performance of any repair or replacement on product under warranty does not renew or extend the warranty period.

Non-Warranty Repair: You may return a product for repair that is not covered by warranty only if you have received a pre-approved RMA number from Ergotron Customer Care. Labor costs and freight charges associated with non-warranty repair will be the sole responsibility of the customer, reseller or installer/integrator. A standard repair fee, specific to the product, is charged for any product that is repaired outside of the warranty period. Repairs on products out of warranty also carry a 90-day warranty, effective the day that you receive the item after repair.

For products that are not covered under warranty, Ergotron offers you the following options:

  1. You may upgrade to a newer, functionally equivalent product at a normal MSR list price
  2. Ergotron will return the product to you
  3. You can request in writing that Ergotron appropriately disposes of the product for you. A fee may apply for this service as designated by local law

Non-Defective Products: You are notified if, after examining and testing a returned product, Ergotron concludes that the product is not defective. The product is returned to you and you would be responsible for the freight charges associated with the return.

Warranty Disclaimer

Except as expressly set forth in this Limited Warranty and to the greatest extent allowed by law, Ergotron makes no other representations, warranties or conditions, express or implied, including any implied representations, warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, and non-interference. Ergotron does not warrant that your use of the Ergotron product will be uninterrupted or error-free. Any implied warranties that may be imposed by law are limited in duration to the Limited Warranty period, to the greatest extent allowed by law. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply to you. This Limited Warranty is subject to change without notification.

Ergotron devices are not intended to cure, treat, mitigate or prevent any disease.

Warranty Transferability

This Limited Warranty is available only to the original end consumer and is non-transferable. For this warranty to be valid, the Ergotron product must have been purchased directly from an authorized distributor, reseller and/or authorized representative of Ergotron.

Shipping-General Information

  • Domestic items ship within 24 hours of payment

  • UPS tracking and insurance are included with every order

  • Express shipping is available on all orders for an additional cost

  • Ergotron is unable to ship to PO Boxes

  • Shipments may incur taxes upon delivery. Taxes and charges are not included in the item price or shipping charges. These fees are the buyer’s responsibility

  • Shipments over $1,000 require a signature

  • Shipping rates for your order, if any, will be calculated upon checkout


Ergotron Limited Warranty Terms and Conditions
© Ergotron Inc.
Rev 2019
Effective Date: 4 Feb 2019
Content is subject to change without notification