Shipping and Return
- Shipping Methods and Rates:
- Choose from various shipping options with rates based on the selected method, package details, and destination.
- Additional charges may apply for remote areas or bulky items.
- Processing Time:
- Processing time typically takes 2-4 business days (excluding weekends and holidays), but may be longer during peak periods.
- It depends on product availability and order volume.
- Estimated Delivery Time:
- Delivery time is calculated from the date of shipment and depends on the shipping method and destination.
- While we strive to meet estimates, external factors like carrier delays, weather conditions, or customs may cause unforeseen delays.
- Tracking Information:
- After your order is shipped, you'll receive a confirmation email within 24 hours.
- The email will include the tracking number and a link to the carrier's website for tracking the progress of your shipment.
- Customs, Duties, and Taxes:
- International orders may be subject to import duties, taxes, and fees imposed by the destination country's customs authorities.
- These charges are the responsibility of the recipient.
- Undeliverable Packages:
- If a package is undeliverable due to an incorrect or incomplete address, refusal of delivery, or unpaid customs duties, we will contact you to discuss the next steps.
- You may be responsible for additional shipping charges to resend the package.
Learn more about our shipping policy.
How to request RETURN?:
- Contact customer service support@standupdeskdepot.com to report damaged, defective, or incorrect products. You may need to provide supporting documentation such as photos.
- Follow return conditions, including notifying us within 48 hours of delivery and arranging return shipment through a reputable logistics partner.
- Ensure the product is returned in its original packaging with all relevant items. Stand Up Desk and the supplier will verify the return, and a refund will be processed within 14 business days based on the original payment method.