We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitor's website
• The competitor must be an online store, they may not have a retail location
• The website cannot be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax 

Shipping Policy

1. Introduction

This Shipping Policy ("Policy") outlines the shipping and delivery terms and conditions for products purchased from standupdeskdepot.com ("we", "us", or "our", or “Stand Up Desk”) through the standupdeskdepot.com website ("Website"). By placing an order on the Website, you agree to be bound by this Policy. Please review this Policy carefully before making a purchase.

2. Shipping Methods and Rates

We offer a variety of shipping methods to deliver your order, which may include standard, expedited, or express options. Shipping rates are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination. The available shipping methods and their respective rates will be displayed during the checkout process unless displayed as free shipping.

Please note that additional charges may apply for shipments to remote areas or for bulky or heavy items. These charges, if applicable, will be added to your order during the checkout process.

3. Processing Time

We strive to process and ship your order as quickly as possible. The processing time for your order, which includes order verification, payment approval, and packaging, may vary depending on the availability of the products and the volume of orders we receive. In general, orders are processed within 72 business days, excluding weekends and holidays.

Please note that processing times may be longer during peak periods, such as holidays or promotional events, due to increased order volumes.

4. Estimated Delivery Time

The estimated delivery time for your order depends on the shipping method selected and the destination. Delivery times are calculated from the date of shipment, not from the date of order placement. While we strive to ensure that your order is delivered within the estimated time frame, we cannot guarantee delivery dates or times, and we are not responsible for any delays caused by circumstances beyond our control, such as carrier delays, customs clearance, or adverse weather conditions.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website where you can track the progress of your shipment. Please allow up to 24 hours for the tracking information to become available after receiving the shipping confirmation email.

6. Customs, Duties, and Taxes

Orders shipped to destinations outside of our country may be subject to import duties, taxes, and other charges, which are levied by the destination country's customs authorities. These charges are the responsibility of the recipient and must be paid upon delivery. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, and we recommend that you contact your local customs office for further information.

Please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete shipping address, refusal of delivery, or failure to pay customs duties and taxes, we will contact you to determine the appropriate action. You may be responsible for any additional shipping charges to resend the package, and we reserve the right to deduct these charges, as well as any return shipping costs, from any refunds issued for the returned items.

8. Lost or Damaged Packages

In the event that your package is lost or damaged during transit, please contact our Customer Support team at support@standupdeskdepot.com as soon as possible. We will work with the carrier to investigate the issue and, if necessary, file a claim for the lost or damaged items. Please note that we may require documentation, such as photos of the damaged items or packaging, to support your claim.

9. Contact Information

If you have any questions or concerns about this Shipping Policy or our shipping practices, please contact our Customer Support team at support@standupdeskdepot.com.

E-commerce Return Policy

 We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the returns, shall be following the clauses as set forth:

standupdeskdepot.com {hereinafter, “Stand Up Desk”, or “we”, or “us”, or “platform”} is an online retailer providing competitive prices on stand up desk products.

We, at " Stand Up Desk", source our products from a network of suppliers via drop shipping and other methods. Our inventory is held by these suppliers who directly ship your orders. A list of our suppliers is provided below. Please note that our shipping and return policies may vary depending on the specific supplier's policy. We appreciate your understanding and are committed to delivering high-quality service.

1. RETURN POLICY

1.1       In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.

1.2       Upon receiving your complaint, we shall verify the authenticity and the nature of the complaint. If Stand Up Desk is convinced that the complaint is genuine, we will inform the relevant supplier of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting for a replacement, we reserve the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Stand Up Desk in this regard. You expressly acknowledge that the supplier selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and Stand Up Desk shall not in any manner be held liable for the same.

1.3       Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If you observe that the package is damaged or tampered with, Stand Up Desk requests you to refuse to accept delivery and inform Stand Up Desk at the earliest. The return process of the product may be restricted by Stand Up Desk depending on the nature and category of the product.

1.4       StandUpDeskDepot.com sources high-quality products from renowned suppliers such as Bush Furniture, Unique Furniture, and Flexispot, alongside 27 suppliers facilitated by a cloud-based drop shipping platform we obtain products through. Each supplier may have differing processing and shipping times which could impact your delivery date. Rest assured, we strive for timely deliveries and communicate potential delays promptly.

1.5       In order to return any products sold through this platform, you are required to comply with the following conditions:

1. If a product is not damaged or made defective from your end, you shall be allowed to return the product within the time frame displayed on the website at the time of purchase;

1. Please notify Stand Up Desk of receipt of damaged/ defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, Stand Up Desk /supplier/manufacturer/service provider shall not be held liable for the failure to replace the order;

1. The customer will arrange shipping of the damaged/defective product through a reputed logistics partner, directly to the supplier (address shall be provided by the Stand Up Desk support team. Courier freight charges will be borne by the customer itself as is determined by the logistics partner;

1. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc.;

1. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;

1. The returned products are subject to verification and checks by Stand Up Desk/ supplier in order to determine the legitimacy of the complaint/ return;

1. In the event the return of a product is duly accepted by Stand Up Desk/ supplier, the value of such product, as originally paid by you during acceptance of delivery of the product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you. Refund will be processed based on the mode of payment and Stand Up Desk will credit your refunds directly into your source of payment within 14 business days. Refunds will be subject to the following:

• Orders paid online will be refunded instantly through the source of payment;

• For Cash on Delivery payments, the amount will be refunded into the bank account provided by you;

• A promo code, once used, shall not be refunded in case of cancellation of order either by you or Stand Up Desk.